Payment
A nonrefundable retainer of 50% must be made in order to secure your spot on the calendar. If your order is less than 2 dozen , it must be paid in full. The invoice must be paid within 24 hours of being sent or there is no guarantee your date will still be reserved. The remaining amount is due the week before pickup. **Any cancellations made within 10 days of order completion will forfeit their payment*

Care and Handling
We are not responsible for any damage to your custom order after it has left our hands. You are responsible for providing a safe and appropriate environment for your custom order.

Fulfillment
All fulfillment details will be worked out before purchase and are included in the total purchase price.

Photography and Marketing
We reserve the right to use photos and videos of your order at our discretion without compensation.

Refunds.
At this time I do not offer refunds. If it is my mistake I will do my best to make it right.

Cancellations.
If you are unable to keep a scheduled order, your payment is transferrable with a 3 week cancellation notice. If cancellations are made after the 3 week time frame your order may not be able to be transferred. Exceptions will only be made on a case-by-case basis determined by Jessica.

Transfers.
If you are transferring your order all orders MUST be used within a year of payment date.

Pickup Dates and Times.
Pick up times are set upon ordering. Please stick to your scheduled pick up time. If you need to reschedule please reach out 4 days before your pickup.

Change Cutoff.
Decisions are tough! But we're here to help. Order changes can be made up until 2 weeks before pickup. After that, all change requests will be under consideration and a small fee will apply. That includes adding or subtracting cookies.

Inspiration.
I will NOT be copying other cookie designs (even from my own portfolio); pictures will be used for inspiration only. I require full creative freedom. If you want specific designs, I can do my best to recreate them in my own way.

In a hurry?
While I can't accommodate all last minute orders, I will make my best effort too. Orders placed with a turnaround time of under 7 days will require a rush fee of 30% of your order total before taxes.


Allergens
The product may come into contact with my shop-wide allergens, and other allergens. You are responsible for notifying anyone enjoying your custom order of this risk and we cannot be held responsible for any adverse reactions.


In Sickness and in Health. While death will never do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully far reaching.